- Shipping & Delivery
- Returns & Replacements
- Placing an Order
- Payment & Pricing
- Viewing and Changing Orders
- Updating Account Information
- Privacy & Security
- Terms & Conditions
Frequently Asked Questions
QUESTION: How fast can I get my item?
ANSWER : Currently we provide both Standard Shipping and Express Shipping options and are available on the online order form.
All shipping options will require 1-2 days handling time before order is shipped out. Total delivery time will be handling time plus shipping duration.
Note that changing your shipping speed to a faster option will not change the estimated shipping date but your estimated delivery date will improve.
Please note that expedited shipping is not available for shipments to PO Boxes or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
QUESTION : Do you ship internationally?
ANSWER: We are currently shipping to any country in the world, except North Korea.
QUESTION : How can I track my order?
ANSWER:Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the UPS, FedEx or postal office website, depending on which shipping service is used.
QUESTION : Oops! I accidentally placed my order with the incorrect shipping address. What should I do?
ANSWER: If you’ve just finished placing your order, please Click Here to Contact Us and we’ll update the address before the order is being shipped out.
QUESTION : Do you do back orders?
ANSWER: Yes. Please email us for more information.
QUESTION : Can I have discount if I order in bulk?
ANSWER: Yes, We do offer additional discounts on large orders of a single item or on large orders of many individual items. Please contact us if you have such requirement, and we will be happy to make the arrangement for you.
QUESTION : How can I write a review on a product?
ANSWER: You can write a product review with just 4 easy steps:
- On any product page, scroll down to product description, then click on 'Review' tab and you will see a section titled ‘Write a review’.
- Enter your name and fill in your review for the product. Please rate the product in the rating section.
- Lastly, enter the security code and click on the orange ‘Continue’ button.
- Once you’ve submitted your review, it may take up to 48 hours for it to appear on the site.
QUESTION : How do I use my Coupon Code/Gift Voucher?
ANSWER: Using your code is as easy as 1-2-3!
1. Place all of the items in your shopping cart.
2. In your shopping cart page, click on "Use Discount Coupon Code” or “Use Gift Voucher”
3. Enter the code in the new box and click "Apply Coupon/Apply Voucher"
QUESTION : My email address has changed. How do I update this information to my current account?
ANSWER: You are welcome to update your e-mail address. Click Here To Change Your Account Settings.
QUESTION : The item I want is out of stock. What do I do now?
ANSWER: Please contact us to find out on stock availability and recommendation.
QUESTION : Is it safe to use my debit/credit card on your site?
ANSWER: Yes! BadmintonBay.com understands that the safety of your personal information is extremely important to you. We use Paypal because it is a safer and easier way to pay online. You pay without exposing your credit card number to the merchant. Furthermore, PayPal have 100% protection from unauthorized payment and 24/7 monitoring to help prevent fraud.
Can't find the answer you are looking for? Please Click Here to Contact Us